Terms of Service

Introduction

StarAsk is a children's AI bedtime story and educational answer platform.

These Terms govern your use of the StarAsk website (starask.app) and services.

By using StarAsk, you agree to these Terms. If you don't agree, please don't use it.

StarAsk App is operated from Canada.

Who Can Use StarAsk

• You must be 18 years or older to create an account.
• StarAsk is designed for parents and guardians to use WITH their children aged 3-12, not for unsupervised use by children.
• Children under 13 cannot create their own accounts (COPPA compliance).
• Account owners are responsible for their account and any activity on it.

The Service

StarAsk uses third-party AI services (including Anthropic Claude for text, ElevenLabs for audio, and OpenAI DALL·E for illustrations) to generate personalized bedtime stories and educational answers. See our Privacy Policy for which inputs are sent to which providers.

Stories are generated on demand based on parent input.

We do our best to ensure content is appropriate for children, but AI-generated content may occasionally have errors or unexpected output. Parents should review content before sharing with their child.

We may modify, suspend, or discontinue features at any time.

Acceptable Use

You agree NOT to:

• use StarAsk for illegal purposes;
• attempt to generate content that is harmful, sexual, violent, or inappropriate for children;
• try to bypass safety filters;
• reverse-engineer or scrape the service;
• share your account with others;
• use automated tools to access the service.
• initiate fraudulent chargebacks or payment disputes for services you have used. Please contact us first to resolve any billing concern.

Content and Intellectual Property

• You retain rights to content you input (child names, topics).
• Stories generated for you are licensed to you for personal, family, non-commercial use.
• StarAsk and our branding remain our property.
• You may not reproduce, redistribute, or commercialize generated stories without permission.

Subscriptions, Credits, and Payment

StarAsk offers three ways to pay: a Free tier (5 creations per month), monthly subscription plans (Family $3.99/mo, Ultra $7.99/mo), and one-time credit packs (e.g. $5 for 20 credits, $10 for 45 credits, $20 for 100 credits). Prices are in USD. A "creation" means generating one story or one Ask Why answer. Playback of previously generated stories is always free and is never gated by billing state.

All payments are processed by Stripe. StarAsk does not see or store your full payment card number. You can manage your subscription, update payment methods, and view billing history through the Stripe customer portal accessible from your account settings.

Subscription renewal: Monthly subscriptions automatically renew at the end of each billing period until you cancel. You will be charged on the same day of each month. By subscribing, you authorize StarAsk (via Stripe) to charge your payment method automatically.

Cancellation: You can cancel a subscription at any time through the customer portal. Cancellation takes effect at the end of the current billing period — you will continue to have access to your paid-tier features until the period ends, and you will not be charged again. We do not pro-rate refunds for partial months of an unused subscription.

Refunds: Subscription payments are generally non-refundable except where required by law. If you believe you were charged in error, please contact us at wesion.app@gmail.com within 14 days of the charge and we will review your request in good faith. Refunds are processed through Stripe and may take 5-10 business days to appear on your statement.

Credit packs: Credit packs are a one-time purchase, not a subscription, and do not renew automatically. Credits never expire and are consumed at the same rate as subscription creations. Credit pack purchases are non-refundable once any credits from the pack have been used. If you have not used any credits from a pack, you may request a refund within 14 days of purchase by contacting us.

Price changes: We may change subscription prices in the future. If a price change applies to your existing subscription, we will notify you by email at least 30 days before the change takes effect. You can cancel before the new price applies.

Failed payments: If a renewal payment fails, we will attempt to retry the charge a few times. If payment continues to fail, your subscription will be canceled and your account will revert to the Free tier. Stories you previously generated remain accessible.

Account Termination

• You may delete your account at any time by contacting us.
• If you have an active subscription when you request deletion, please cancel it through the customer portal first. Unused subscription time is not refunded on account deletion.
• Unused credits from credit packs are forfeited when an account is deleted and are not refundable.
• We may suspend or terminate accounts that violate these Terms. Where reasonable, we will provide notice and an opportunity to address the issue first.

Disclaimers

• StarAsk is provided "as is" without warranties of any kind.
• We don't guarantee uninterrupted service or that AI-generated content will always meet your expectations.
• StarAsk is not a substitute for professional educational, medical, or psychological advice.

Limitation of Liability

To the maximum extent permitted by law, StarAsk's total liability is limited to the amount you paid us in the prior 12 months (or $0 if you haven't paid anything).

Changes to These Terms

We may update these Terms from time to time. Material changes will be announced via email or on the site. Continued use after changes means you accept the updated Terms.

Contact

Questions about these Terms? Email wesion.app@gmail.com